Return Policy

Refund & Return Policy

Fourteen-Day Returns

You may return any item within fourteen (14) days of delivery. Items must be unworn, unwashed and in their original condition with all tags and packaging.

How to Start a Return

Email gabrielaihelp@gmail.com with your order number and the item(s) you wish to return. We will confirm the return address and instructions within one business day. Please do not send items back without contacting us first.

Return Shipping

Return shipping costs are the responsibility of the customer, except where an item arrived damaged, defective or incorrect — in those cases we will provide a replacement or full refund at no cost to you. We recommend using a tracked service; we cannot refund items lost in return transit without proof of shipment.

Refunds

Once your return is received and inspected, we will notify you and issue a refund to your original payment method within 5–10 business days. Original shipping fees, where charged, are non-refundable unless the return is due to our error.

Exchanges

For a different size or colour, the fastest route is to return the original item for a refund and place a new order. Contact us and we will help.

Damaged, Defective or Incorrect Items

If anything arrives damaged, defective or not as ordered, email us within 7 days of delivery with photos and your order number. We will send a replacement or issue a full refund — no return may even be necessary.

Late or Missing Refunds

If a refund has been confirmed but has not appeared within 10 business days, please check with your bank or card provider first, then contact us and we will chase it with our payment processor.

Statutory Rights

Nothing in this policy limits any rights you have under the mandatory consumer laws of your country of residence.

Last updated: 30 August 2026